At Soteria Clothings, every order is prepared with intentional care and excellence. Our goal is to provide a seamless, reliable, and elevated delivery experience for every client. Please review our shipping guidelines below.
All orders are processed within 1–3 business days (excluding weekends and holidays).
During new collection launches or high-volume periods, processing may take an additional 1–2 days.
Pre-order and custom items have their own stated production timelines and will ship once completed.
Delivery timelines are estimates and may vary due to customs clearance or courier delays.
Shipping fees are calculated at checkout based on destination, weight, and preferred delivery speed.
Duties, customs, and import fees for international orders are the responsibility of the customer.
Once your order ships, you will receive a tracking number via email or SMS.
Please allow up to 24 hours for tracking information to update.
Pre-orders and made-to-order pieces ship according to their specified production timeline.
If your order contains both in-stock and pre-order items, they may ship separately.
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect address, additional shipping fees may apply to resend it.
Soteria Clothings is not responsible for:
However, our support team will do everything possible to assist you.
If your package is lost or arrives damaged:
We will work with the courier to resolve the issue.
Orders can be modified or cancelled within 12 hours of purchase if they have not been shipped.
Custom items, tailored pieces, and pre-orders cannot be cancelled once production begins.
Please expect longer processing and delivery timelines during holidays and major sales periods.
